PhonePe Direct hiring for freshers Operations Associate 0 to 2 years experience apply now Full Time NEW

The Know Your Customer (KYC) Specialist plays a critical role in ensuring compliance and regulatory adherence for the PhonePe Offline Merchant Business. This role involves the accurate and timely validation of merchant-submitted documents, following established Standard Operating Procedures (SOPs), and maintaining high levels of quality and process adherence.

Key Responsibilities

• Strictly follow the guidelines and Standard Operating Procedures (SOP) provided for document validation.
• Demonstrate exceptionally high accuracy in work, leaving no room for incorrect document validation or approval.
• Ensure strict process adherence, recognizing that this is a sensitive and time-bound activity demanding high accuracy.

Thinking and Escalation

• Be able to observe and identify the pattern of documents submitted.
• Flag suspicious or potentially fraudulent document patterns to managers for deep-dive investigation.
• Promptly escalate complex or ambiguous cases that fall outside the defined SOPs to the appropriate management or compliance teams.

Compliance and Timeliness

• Handle all validation activities in a sensitive and time-bound manner to meet service level agreements (SLAs) and internal targets.
• Maintain a high level of compliance with all relevant regulatory and internal policies.

Requirements:

• 0 to 2 years experience
• Ability to manage sensitive and confidential data.
• Exceptional accuracy and meticulous attention to detail.
• High typing precision and the capacity to review multilingual documents.
• Dedication to achieving high compliance and adherence metrics.
• English reading – Mandatory
• Any regional language reading ( Hindi/ Tamil/ Telugu/ Kannada/ Malayalam) – Preferred
• Candidate should be comfortable with 6 days working, rotational week off and rotational shit ( Day shift only)

For quick updates join our WhatsApp channel : Click here