Razorpay Associate Technical Consultant freshers apply now Full Time

Razorpay Associate Technical Consultant freshers apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below

About Company

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

Job Overview

We are looking for a proactive and detail-oriented Operations Coordinator to support our dynamic loyalty program. This role requires strong interdepartmental coordination, operational insight, and a technical understanding of processes to ensure smooth program execution and client servicing in a fast-paced environment.

This role is critical for ensuring the operational excellence and client satisfaction of our loyalty program. Candidates should be adaptable, collaborative, and committed to driving cross-functional success.

Roles and Responsibilities:

• Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
• Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
• Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
• Provide timely resolution to merchants assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
• Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
• Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
• May travel to client sites in order to resolve extremely complex customer and integration issues.

Mandatory Qualifications:

• To explain complex information in simple, clear terms to a non-IT personnel.
• Ability to deal with complex issues and bring it to closure with least dependency.
• Logical thinker with good analytical and problem-solving skills.
• Good to have Up-to-date technical knowledge in payment gateway domain.
• Ability for in-depth understanding of multiple products and processes.
• Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
• B.Tech/M.Tech degree with internship experience