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2023 Batch / 2024 Batch / 2025 Batch / Bangalore / BE/BTECH / Freshers / Technical Support Engineer

Razorpay Associate Technical Consultant recent graduates apply now Full Time NEW

Razorpay Associate Technical Consultant recent graduates apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Check out all Hyderabad location jobs  

About Company

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Job Overview

The individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

Roles and Responsibilities:

  • Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
  • Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
  • Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
  • Provide timely resolution to merchant’s assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
  • Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
  • Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
  • Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
  • Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
  • May travel to client sites in order to resolve extremely complex customer and integration issues.

Mandatory Qualifications:

  • To explain complex information in simple, clear terms to a non-IT personnel.
  • Ability to deal with complex issues and bring it to closure with least dependency.
  • Logical thinker with good analytical and problem-solving skills.
  • Good to have Up-to-date technical knowledge in payment gateway domain.
  • Ability for in-depth understanding of multiple products and processes.
  • Good interpersonal skills coupled with quick decision making while advising the client or Sales team.
  • Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go).
  • B.Tech/M.Tech degree with internship experience

Job Overview

  • Date Posted:
  • Expiration date: March 25, 2026
  • Location: Bengaluru
  • Job Title: Razorpay Associate Technical Consultant recent graduates apply now
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