Job Description
The role will involve establishing and nurturing relationships with channel partners to promote and sell our products or services. You will play a critical role in expanding our business through strategic partnerships and ensuring the successful onboarding of new partners.
This role requires strong knowledge & experience in Sanctions, AML and Financial crimes. The role will also focus on KYC due diligence, website assessment and risk assessment associated with merchant onboarding and Transaction monitoring, covering all aspects of business model validation and compliance.
Role and Responsibilities
● Conduct onboarding and ongoing customer due diligence.
● Conduct and perform quality control relative to a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence.
● Manage daily escalation queues, handling complex or exception cases from business and operations teams.
● Participate in process improvement, identifying and implementing best practices in effective and innovative ways.
● Subject matter expert with comprehensive knowledge about AML, KYC policies, fraud control, risk categorisation policies, monitoring, evaluation, review, and report associated.
● Excellent knowledge of reporting procedures and record-keeping guidelines.
● Ability to communicate clearly and precisely to the point.
● Should be familiar with screening tools, Dow Jones, Lexis Nexis.
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Key Responsibilities
● Freshers, knowledge about a customer support app or CRM, such as Freshdesk
● Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
● Interpersonal skills – Friendly and pleasant demeanour over phone and email
● Communication skills – Exceptional verbal and written communication
● Listening skills – Understand, anticipate, and resolve queries arising from various stakeholders
● Attention to detail and accuracy – Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours.
● Bachelor& Degree.
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