Sutherland Associate – Back Office Analyst Full Time

Sutherland Associate – Back Office Analyst . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company :

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Job Description :

To assist with the development of our ongoing projects, our organization is looking to hire a qualified software developer. Writing code to develop software and changing it to correct bugs, adapt to new hardware, enhance performance, or upgrade interfaces will be your main responsibilities. In addition, you will oversee system testing and validation processes and collaborate with departments or clients on technical matters such as software system design and upkeep.

The demands of the business, group, or team a software engineer works for determine their job. Some create and manage networks and devices. Others create applications that enable users to carry out particular tasks on computers, smartphones, or other devices.

Roles & Responsibilities

• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Create an environment of trust, open communication, creative thinking, and cohesiveness.
• Maintain the highest level of technical expertise, soft skills expertise.
• Liaise with IT Teams, clients, and business team.
• Manage incident activity to ensure all tickets are worked within the SLA while maintaining SLA response time.
• Required data management / maintenance / modify in excel.

Knowledge, Skills required for the role

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support – to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services – Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Daily Refuel Plan – Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.