Sutherland direct hiring freshers for Associate  Technical Support Advisor

Sutherland direct hiring freshers for Associate  Technical Support Advisor. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Check All Ai jobs here 

About Company :

Sutherland direct hiring freshers for Associate  Technical Support Advisor. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Job Description :

Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues in Protection Server products. You will interact directly with our enterprise customers to deliver “white glove service” on each interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems, interacting with Sustaining Engineering for items that require escalation, and documenting technical solutions and product information in the knowledge base. This is an advanced support group, you will act as an SME in a broad range of topics, owning and resolving all but the most complex of issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required.

To find trends, generate business insights, and assist organizations in streamlining operations, cutting expenses, and formulating business plans, analysts employ computer systems and numerical data. These experts may focus on a particular area of business, and their titles may change to reflect this.

Roles and Responsibilities:

• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Using data to develop and optimize strategies and processes, increase profits, efficiency, quality, or security, and reduce costs.
• Working with internal departments to collect data and develop and implement strategies.
• Identifying and validating new data sources.
• Creating reports and presentations to summarize findings and influence company decisions.
• Working with the management team to establish project objectives, budgets, and timelines, monitor progress, and evaluate performance.
• Implementing policies and procedures that keep company data and information secure as it is collected, analyzed, stored, and discarded.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security.