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About Company :
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Job Description :
We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have expertise in Azure App Insights Azure Native Monitoring Azure Monitor AWS CloudWatch and AWS Cloudtrail. This role requires domain experience in Cards and Payments. The work model is hybrid with day shifts and no travel required.
Systems engineers are responsible for designing and setting up an organization’s networked computing infrastructure, ensuring that the system runs smoothly and efficiently, and resolving any technical issues that may arise.
Roles and Responsibilities:
- Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
- Monitor and maintain IT systems ensuring optimal performance and availability.
- Assist in the installation configuration and maintenance of computer systems and networks.
- Respond to service desk tickets in a timely manner ensuring user satisfaction and adherence to SLAs.
- Collaborate with other IT team members to troubleshoot and resolve complex technical issues.
- Document and update technical procedures and user guides to improve support processes.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Participate in the development and implementation of IT policies and procedures.
- Assist in managing user accounts permissions and access rights in various systems.
- Provide training and support to users on new technologies and systems.
- Stay updated with the latest industry trends and technologies to enhance support capabilities.
- Ensure compliance with company security policies and procedures.
- Contribute to continuous improvement initiatives to enhance service desk operations.
Required skills
- Possess a strong understanding of Service Desk operations and best practices.
- Have experience with troubleshooting hardware and software issues.
- Demonstrate proficiency in installing and configuring computer systems and networks.
- Show excellent communication skills to effectively interact with users and team members.
- Exhibit strong problem-solving abilities to diagnose and resolve technical issues.
- Have knowledge of IT policies procedures and security protocols.
