Tech Mahindra Direct hiring freshers for Technical Support Associate Full Time

Tech Mahindra Direct hiring freshers for Technical Support Associate . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based PAN India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply Accenture All Active Entry Level Jobs For All Batch Freshers

About Company :

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Job Description :

For the technical support role, we are seeking people with strong interpersonal skills and technical expertise. Among their responsibilities are troubleshooting technical problems, promptly providing client feedback, and assisting with the launch of new applications.

IT systems are managed, maintained, and repaired by tech support personnel. They are in charge of identifying and fixing problems, fixing network problems, and setting up gear and software.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Qualification

• Graduate with Computer Science Background is mandatory.
• Engineering background, certification on networking concepts preferred.
• Work Experience – 0 months – 6 years

Skills and Ability:-

• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of networking home devices’ specific functions and configurations.
• Candidate must demonstrate excellent English communication skills.
• The candidate must be attentive to details.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be well mannered and demonstrate customer services skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.
• Soft Skills -English: Excellent, C1 CEFR Level Accent: Neutral Ability to give good step by step instruction. Positive tone.
• Computer Proficiency:- Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. •
• Comprehensive understanding of typical home network layouts is required.
• Demonstrable troubleshooting ingenuity is required.