Tech Mahindra is a global IT services and consulting company that helps businesses with technology, digital transformation, and customer support solutions. The company works with clients across the world and provides strong career growth, learning opportunities, and exposure to international projects. Tech Mahindra is known for its professional work culture and focus on innovation.
Tech Mahindra is hiring Technical Support Associates to provide first-level IT support to users. This role involves handling technical issues through calls, emails, and chat, resolving problems within defined timelines, and ensuring smooth communication between users and support teams. The position requires flexibility to work in a 24×7 shift environment.
The Technical Support Associate will act as the first contact for users facing IT-related issues. The candidate will log tickets, perform basic troubleshooting, follow SLA guidelines, and escalate issues when required. Proper documentation and clear communication are an important part of this role.
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