- 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
- Knowledge of SQL.
- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
- Prospective employees need to be ready to work different shifts and provide on-call support.
- We encourage candidates from all backgrounds to apply. We require candidates to be efficient in SQL
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About Company :
We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.
Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.
Job Description :
As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You’ll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.
Technical business analysts analyze and create creative integrated software solutions to match IT systems with business operations. Among their responsibilities are managing web-based services, customer support, and internal IT support. They must also submit reports to management on a regular basis.
Roles & Responsibilities
- Performing system analyses on software programs, applications, and web services.
- Determining system efficiency and functionality by liaising with internal departments and end-users.
- Reporting to Management and obtaining approval for system development projects.
- Efficiently integrating new systems, programs, and applications with business operations and services.
- Analyzing and improving the performance of web-based customer portals and support services.
- Ensuring end-user proficiency with new systems, programs, and applications across departments.
- Monitoring product licenses and ensuring compliance with IT industry regulations.
- Ensuring that computer hardware remains compatible with system enhancements and updates.
- Promoting system efficiency and security by integrating performance metrics and encryption.
- Implementing new advancements in the field of system and enterprise architecture.
Required Skills
