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Teleperformance Mega off campus hiring for multiple roles for Graduate in any stream . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers
About Company :
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
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Quality Analyst :
We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines.
Requirements:
- A bachelor’s degree in computer science, information systems or a related field.
- Experience in quality inspection, auditing, and testing.
- Excellent communication skills, both written and verbal.
- Strong computer skills and knowledge of QA databases and applications.
- Strong analytical and problem-solving skills.
- Meticulous attention to detail.
Apply Link
Technical Support Executive
Key Responsibilities and Accountabilities:
- Transmit Teleperformance and our client values in every interaction
- Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Work with confidential customer information and treat it sensitively
- Use software to source and input customer data accurately as related to the inquiry
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedure.
Main Job Requirements:
Education
- Graduate in any stream.
Work Experience
- Fresher
Apply Link
Customer Support Executive
Key Responsibilities and Accountabilities:
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Complete Training Needs Analysis to confirm the Training is applicable.
- Design Training content with the Learners needs in mind.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedures.
Main Job Requirements:
Education
- Graduate in any stream.
Work Experience
- Freshers
- Understanding & Knowledge of E-commerce
Required Skills:
- Language Skills: English and Hindi
Apply Link
Customer Service Associate – Voice Process
Education
- Graduate in any discipline
- Undergraduate (10+2) with 06 months of continuous work experience.
Work Experience
- Minimum 06 months for Under graduates from any Industry
Technical Skills:
- Listening Skills : Comprehension of correct message, understand inferred meaning, understanding of native idioms & colloquizes, listening with/without distractions, recall
- Accent Comprehension : Understanding different accents
- Reading Comprehension : Ability to understand written matter accuracy & inferred meaning
- Basic Computer skills : Ability to operate a computer, Basic usage of – parts/instruction
- Written English : Word Order, Sentence Construction, Grammar, Syntactical Error
- Typing Skill : Accuracy and Speed of typing
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Customer Service Associate – Chat
Education
- Graduate from any recognized university.
Work Experience
- Freshers
- Understanding & Knowledge of Voice & Non-Voice Customer Service
Technical Skills:
- Knowledge of MS Office
Competencies and Specific Skills:
- Knowledge of MS Office
- Communication Skill (Oral and Written)
- Problem Solving Skills
- Social Media Knowledge
- Interpersonal Skills
- Creativity
Apply Link
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