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BCA/MCA / BCS/BSC / BE/BTECH / Work From Home

Zapier work from home Jr. Business Systems Analyst Full Time

Zapier work from home Jr. Business Systems Analyst. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here – that’s great! We just ask that you use them responsibly and transparently.

Job Description

We’re looking for a Jr. Business Systems Analyst to help power the systems, workflows, and automation that enable Zapier’s Support organization to serve our customers a best in class experience. In this role, you’ll make our internal tools more reliable, our processes more scalable, and our support teams more efficient. You’ll blend system administration, workflow optimization, data-driven decision-making, and an automation-first mindset to reduce friction and help internal teams focus on the work that matters most.

This is the perfect opportunity for someone looking to develop their skills in systems administration, workflow automation, operational analytics, and cross-functional program delivery. People who start in this position could grow into Business Systems Analysts, Operations Specialists, Technical Program Managers, or other systems or platform focused roles at Zapier.

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Experience

  • You have experience in technical support, business operations, system administration, or similar operational roles.
  • You’ve contributed to improving workflows, documenting processes, or supporting internal tooling.
  • You’re comfortable navigating systems like CRMs, help desk tools, internal admin tools, or automation platforms.
  • You’re curious about AI-powered workflows, operational analytics, and how tools and data interact across teams.
  • You enjoy experimenting, testing ideas, and iterating toward better outcomes.
  • You partner well with more senior team members to advance key initiatives.
  • Experience in SaaS, B2B, or data-driven environments is a plus.

Role Specific Skills

Systems & Technical Skills

  • Basic systems-thinking: you can understand how tools, data, and workflows connect
  • Experience with support tools (e.g., Zendesk) or CRM systems is a plus
  • Familiarity with documenting processes and running internal audits
  • Comfortable learning new tools quickly

AI & Automation

  • An automation-first mindset: you look for ways to reduce repetitive work
  • Interest in AI-driven workflows, agents, or auto-assist tools
  • Excitement to build internal automations using Zapier
  • Ability to evaluate where AI can improve support efficiency

Collaboration & Communication

  • Strong organizational and prioritization skills
  • Clear communicator who can work across teams
  • Ability to translate technical details into understandable concepts
  • Comfortable gathering requirements and supporting project scoping

Things You’ll Do

Own & Operate Internal Systems

  • Run and evolve our internal Concierge Support Program, ensuring teams get timely, accurate assistance
  • Operate as a system administrator for support tools: monitoring, tuning, configuring settings for reliability
  • Conduct quarterly audits for adherence, security, performance, and data quality

Drive Automation & AI-Enabled Workflows

  • Identify automation opportunities to eliminate manual effort
  • Build lightweight workflows using Zapier
  • Partner with team to introduce AI-driven tooling into daily operations
  • Support adoption of new auto-assist, intelligent routing, or predictive systems

Improve Processes and Documentation

  • Build documentation that helps teams understand tools, workflows, and best practices
  • Partner with Ops & Technical Program Managers to outline projects and programs
  • Help shape the future of Technical Support Operations through idea generation and experimentation

Support Data & Reporting

  • Assist in compiling data and performance reports for the team
  • Surface operational trends, workflow issues, and improvement opportunities
  • Help leaders understand system health and support efficiency through clear data

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Job Overview

  • Date Posted:
  • Expiration date: January 4, 2026
  • Location: Work From Home
  • Job Title: Zapier work from home Jr. Business Systems Analyst
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