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0-1 years / 2023 Batch / 2024 Batch / 2025 Batch / Bangalore / BCA/MCA / BCS/BSC / BE/BTECH / Freshers

Zones L1 – Service Desk freshening hiring started apply now Full Time

Zones L1 – Service Desk freshening hiring started apply now .This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company

Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that transform the way business operate ensuring whatever they need, they can consider it done, follow Zones, LLC on Twitter (Zones), LinkedIn, and Facebook.

Job Overview

To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.  

While assistants assist with the day-to-day operations of the company and may have more leadership responsibilities and duties, such as taking over management responsibilities when a manager is unavailable, associates can assume management responsibilities but are less involved in the day-to-day operations of the business.

Roles & Responsibilities:    

  • Serve as the first point of contact for customers seeking technical assistance via phone, chat, and email.
  • Provide core IT support to global clients in a 24/7 rotational shift environment.
  • Troubleshoot and configure desktop hardware, peripherals, and mobile devices.
  • Perform remote diagnostics and guide users through problem-solving steps.
  • Install, configure, and troubleshoot operating systems (primarily Windows) and software applications.
  • Create and document real-time tickets, ensuring tasks are completed within defined SLAs.
  • Escalate unresolved issues to higher-level support as needed.
  • Maintain accurate logs of issues, resolutions, and customer interactions.
  • Communicate effectively within a team using chat platforms like Microsoft Teams and Skype.
  • Deliver excellent customer service with strong communication and multitasking skills.
  • Suggest improvements to procedures and knowledge base articles based on customer feedback.
  • Demonstrate a solid understanding of computer systems and basic technical issue resolution

Required skills

  • Experience – 0- 0.6 months in IT Support
  • Education – Any graduate

Key Skills & Qualifications:

  • Strong customer service, communication (verbal/written), and active listening skills.
  • Problem-solving and analytical abilities.
  • Knowledge of operating systems (Windows, macOS), common hardware, and networking fundamentals.
  • Experience with ITSM/ticketing tools (e.g., Jira).
  • Familiarity with ITIL best practices is often required or preferred.
  • Ability to work in shifts and under pressure.

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Job Overview

  • Date Posted:
  • Expiration date: February 23, 2026
  • Location: Anywhere
  • Job Title: Zones L1 – Service Desk freshening hiring started apply now
  • Salary: INR 300000–350000
    • Apply for job
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