Fraud Analyst
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Fraud Analyst
Barclays (Noida, India )
Latest job opening in Barclays for Fraud Analyst.We’re searching for an intelligent, detail-oriented analyst to collaborate with our internal departments and management team to collect and assess data, then use the results to streamline processes and establish stronger, more effective business plans.
We’re searching for an intelligent, detail-oriented analyst to collaborate with our internal departments and management team to collect and assess data, then use the results to streamline processes and establish stronger, more effective business plans. The analyst will employ creativity and technical skills to locate data sources, mine, review, validate, protect, and store data, identify trends, patterns, and anomalies, and use findings to develop strategies to reduce costs, improve processes and practices, and increase efficiency, quality, security, and consistency. You will also prepare reports, presentations, and summarise difficult information.
Skills set Required for this Job :
- Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher).Â
- Relevant years of experience would be preferred.
- Experience of working in a customer facing service environmentÂ
- Effective communication skills
- Good typing skills (25-30 word per minute)Â
- Achieving high standards and delivering results with accuracy and attention to detail
- Flexibility in hours of work and ability to work in changing shifts patterns.
Job Responsibilities
- Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed/accuracy
- Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedulesÂ
- May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
- Responsible for the management of own daily workload, to ensure telephone enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases / queries are allocated to the respective areas
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer
- Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the
- section, including organising workflow, queue management and query resolution
- Adhere to quality control discipline, procedures and checks at all timesÂ
- Day to day query resolution, with upward escalation of more complex queries to the management team
- Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage/fraud.
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Noida, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time