Associate Technical Support Engineer
Associate Technical Support Engineer
Braves Technologies (BENGALURU, KARNATAKA, India )
Latest job opening in Braves Technologies for Associate Technical Support Engineer .To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
The Technical Support Representative is the initial point of contact for 1st and 2nd levels of support. The primary function of the Technical Support Representative is to identify technical issues with our customers software and hardware products and provide solutions to problems raised by their customers. The position acts as an advocate for the customer and liaison between internal departments and external clients. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations.
Skills set Required for this Job :
- Experience in a Call Centre/Help Desk environment – 0-1 Year
- knowledge in networking, databases, Desktop, Servers, and software application troubleshooting (Knowledge is required not experience)
- knowledge of hardware and software components.
- Strong communication skills including oral, written, and customer approach.
Job Responsibilities
- Acts as customer advocate, responsible for resolving customer requests both internally and externally.
- Responsible for receiving, logging, and responding to all post acceptance support requests.
- Identifies customer issues, finds solutions or proceeds with the escalation process.
- Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration
- Documents clear descriptions of issues & problems from customers. Logs continuous progress of issues through resolution.
- Proactively works with clients to ensure system uptime and optimal use of system functionality.
- Ensures efficient and timely means of providing problem diagnosis, troubleshooting, and solution for customer.
- Provides clear answers, explanations, and resolutions to customers.
- Assists internal departments with ongoing project issues.
- Develops technical documentation, FAQs, and maintains a knowledge database.
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Pune, Maharashtra, India
Experience
0-1 Year
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
