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Analyst, Planning & Scheduling

Latest job opening in Concentrix | Data Engineer | Freshers job 2024

Analyst, Planning & Scheduling

Concentrix ( Gurugram, India )

Job Description

Latest job opening in Concentrix for Analyst, Planning & Scheduling . Analysts assist businesses in streamlining operations, cutting expenses, and formulating business plans by using computer systems and numerical data to spot trends and produce business insights. These experts’ titles may change to reflect their concentration and specialisation in a particular area of business.

We are searching for a perceptive, meticulous analyst to collaborate with our internal departments and management team in the gathering, analysing, and application of data in order to optimise workflows and create more robust, successful business plans. In order to find data sources, mine, review, validate, protect, and store data, as well as to spot trends, patterns, and anomalies, the analyst will combine technical know-how with creativity. Then, using the information gathered, the analyst will create plans to cut expenses, enhance procedures and practices, and raise productivity, security, quality, and consistency. Along with summarising difficult material, you will also prepare reports and presentations.

Skills set Required for this Job :
  • Bachelor’s degree in related field from a college or university with two to four years of relevant WFM/Scheduling experience.
  • Strong communication skills, both written and verbal.
  • Highly Proficient in Microsoft Office tools.
  • Strong attention to details needed.
  • Understanding of the financial impact of all decisions made within WFM.
  • Solution driven and result oriented mindset.
  • Highly Proficient in Microsoft Office tools.
  • Ready to work in dynamic 24*7 environment handling international programs/clients.
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
  • Self-starter, sense of urgency, and works well under pressure.
  • Highly professional and able to develop strong business partnerships.
  • Hands on experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is a must.
Job Responsibilities
  • Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals.
  • To collaborate with various business units, quality, and training to schedule the necessary training, and associate coaching to ensure the company’s commitment towards quality.
  • To review the current processes of scheduling and staffing and uncover the potential opportunities for improved efficiency.
  • Consult with operations to develop staffing requirements by setting thresholds for overhead, time-off, overtime, and absences.
  • Develop schedules and staffing plans for assigned business in an accurate and timely manner.
  • Identify schedule/plan changes in relevant databases and escalate issues as appropriate.
  • Prepare reports for hiring needs, schedule and staffing analysis for business reviews and stakeholders.
  • Maintain various WFM tools and set ups e.g. IEX entities etc.
  • Collaborate with other WFM departments like real time and planning to constantly review and improve the health of business and increase profitability.
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Gurugram, India


Freshers / Experience


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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