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Process Trainer

Latest job opening in Concentrix | Process Trainer | Freshers job 2024

Process Trainer

Concentrix ( Hyderabad, India )

Job Description

Latest job opening in Concentrix for Process Trainer .Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. – Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role

In addition to making sure that new hires receive onboarding training to get them ready for their roles, we are searching for an inventive trainer to create training programmes for staff members who require further corporate training.

Skills set Required for this Job :
  • Strong Technical knowledge and know-how for products supported by the Process.
  • Excellent written & verbal communication skills
  • Strong customer service aptitude
  • Strong Excel & Analytical skills shall be an added advantage.
  • Being flexible, sensitive and open minded when dealing with customers.
  • Knowledge of Fantasia Mobility Devices; Knowledge of latest Operating Systems
  • Knowledge of Client Policies and Processes (Software policies, Hardware policies & Warranty)
Job Responsibilities
  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
  • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
  • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids
  • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
  • Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
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Application Deadline

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Additional Information

Job Location(s)

Hyderabad, India


Freshers / Experience


Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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