Application Support
Application Support
Deloitte (Delhi, india )
Latest job opening in Deloitte for Application Support. We are currently seeking an Application Support and Survey administrator to join our dynamic team. This role is responsible for providing technical support for various applications while also playing a pivotal role in the support and maintenance. This position requires a unique blend of technical proficiency and survey management expertise to ensure smooth operations and data collection
To improve corporate operations, application support engineers manage the setup and upkeep of software programmes. Among their responsibilities include debugging, installing updates, and optimising software programme performance. They could operate as independent contractors or be hired by businesses.
Skills set Required for this Job :
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.
- Familiarity with database management systems and SQL.
- Proven experience in application management or related IT roles.
- In-depth knowledge of application deployment, maintenance, and troubleshooting.
- Familiarity with various programming languages, databases, and application frameworks.
- Familiarity with data analysis concepts, APIs and SQL tools is a plus.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal, to interact effectively with end-users and technical teams.
- Ability to work under pressure and handle multiple priorities effectively.
- Attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
Job Responsibilities
- Provide prompt and effective technical support to end-users, addressing application-related issues and ensuring minimal downtime.
- Troubleshoot and diagnose software problems, log and track support requests, and escalate issues to the appropriate teams when necessary.
- Collaborate with the IT and development teams to resolve technical issues, implement updates, and perform system upgrades.
- Maintain a comprehensive understanding of the organization’s applications, their functionality, and their integration with other systems.
- Create and maintain documentation related to application support processes, troubleshooting procedures, and issue resolutions.
- Monitor system performance, identify and address potential problems, and implement preventive measures to ensure system stability.
- Assist in user training and education on application functionality, best practices, and usage guidelines.
- Participate in the testing and quality assurance of new software releases, patches, and updates.
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Delhi, India
Experience
0-2 years
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
