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Rotational Program – Customer Support

Latest Job Opening in Finastra | Software Engineer | Freshers Job 2024

Rotational Program – Customer Support

finastra (BENGALURU, KARNATAKA, India )

Job Description

Latest job opening in finastra for Customer Support. This unique development program is an excellent opportunity to accelerate your career, by enhancing your skills, building meaningful relationships, and participating in challenging and innovative projects while rotating through various areas of the firm.

A customer service specialist is an expert who deals with inquiries, remarks, and grievances pertaining to a specific company. Their ultimate objective is to improve their relationships with customers in order to deliver excellent customer experiences.

Skills set Required for this Job :
  • A desire to learn and grow professionally across one or various functions within the firm
  • ​Knowledge in Business, Commerce, Management, or related disciplines
  • ​Knack for building relationships at all levels, negotiation, and stakeholder management
  • ​Exceptional customer service skills
  • ​Strong communication skills
  • ​Curious and comfortable with ambiguity
  • ​Flexibility and ability to work in a fast-paced environment
  • ​Demonstrated problem solving and analytical skills
  • ​Self-starter, ability to work in a virtual environment as needed
Job Responsibilities
  • ​Respond to customer requests.
  • ​Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams.
  • ​Update clients on the progress towards issue resolution.
  • ​Participate in client (phone) meetings, WebEx sessions.
  • ​Support key operational relationships with Clients. Support Client On-boarding activities, day-to-day client interactions while identifying and prioritizing key client service issues.
  • ​Support and coordinate the execution of the processes enabling successful client contract activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of new business/services requests and pricing changes as well as the client roadmap for established opportunities.
  • ​Professional Services (PS) opportunity identification, qualification, assessment, and proposal developing pipeline of opportunities that contribute to overall PS targets.
  • ​Support in creating a best in class client experience liaising between client and other parts of Finastra (Product Mgmt., Technology, Shared Services, and Operations).
  • ​Identifies risks through client journey mapping and service gap analysis and provides input for consideration to the line of business risk register as appropriate.
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Additional Information

Job Location(s)



Freshers / Experience


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Job Type/Timing

Job Type: In Office Job Timing: Full Time

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