Engineer - Software Support
Engineer - Software Support
GreyOrange (Gurgaon, Haryana, India )
Latest job opening in GreyOrange for Support Engineer. Software Support is crucial in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to improving software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role.
The Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW.
Skills set Required for this Job :
- B.Tech/B.E. freshers OR 6 months of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience with scripting – Python/Shell.
- Must have strong communication skills.
- Should be comfortable with rotational shifts.
- Should be open to travel globally – US/Europe.
- Candidates with B1/B2 Visa will be preferred.
Job Responsibilities
- Responsible for efficiently handling and resolving technical issues passed on by L2.
- Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLAs for each reported issue.
- Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix based on severity and resolution time.
- Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
- Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Gurgaon, Haryana, India
Experience
0 - 2 Years
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
