Technical Support Engineer Fresher
Technical Support Engineer Fresher
mozilor ( India )
Latest job opening in mozilor for Technical Support Engineer.A technical support engineer works to resolve internal or external issues happening on a software system or program. They assist clients and company employees over the phone, in person or through a chatbot to resolve any technical challenges they’re facing
To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
Skills set Required for this Job :
- 0-1 year experience in the software/tech industry
- 2023/2024 Graduates Preferred
- Hands-on experience with configuring software products
- Good understanding on JavaScript, HTML, CSS
- Customer-centric orientation with strong communication skills in English (written and verbal)
- Analytical, problem-solving, and troubleshooting skills
- A technical background, preferably in software engineering.
Job Responsibilities
- Provide Chat / Email based support to international customers for our SaaS Product
- Resolve all pre-sales and post-sales customer queries on-time following support SLA
- Delight customers by assisting them with their queries regarding the product
- Analyze and understand a problem from the customer’s point of view.
- Take the role of a consultant in evaluating customer’s requirements and map it to product features.
- Configure the product on behalf of customers based on their requirements
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
India
Experience
0-1 year
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
