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System Engineer

Latest job opening in Wipro | Associate | Freshers job 2024

System Engineer

Wipro ( Mumbai, India )

Job Description

Other Details

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Latest job opening in Wipro for System Engineer Systems engineers are in charge of creating and configuring the networked computing infrastructure of a company, making sure everything functions properly and efficiently, and troubleshooting any technological problems that may come up.

Our organisation is expanding and we are seeking a proficient systems engineer to assist us in extending our computing infrastructure. A network of computers, comprising hardware, software, and system architecture, must be designed, assembled, and maintained by a team of IT specialists under the direction of the systems engineer.

Skills set Required for this Job :
  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
Job Responsibilities
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

Mumbai, India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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