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Technical Support Engineers

Latest job opening in Zoho | Technical Support Engineers | Freshers job 2024

Technical Support Engineers

Zoho Corp (India )

Job Description

Latest job opening in Zoho for Technical Support Engineers . Technical support engineers, sometimes referred to as IT support engineers, offer clients who are having desktop and IT-related problems direct technical assistance. In addition to regular IT assistance, their duties include installing new computers, fixing hardware problems, updating software, and troubleshooting network infrastructure.

To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.

Skills set Required for this Job :
  • an information technology or computer science bachelor’s degree.
  • prior experience working as a desktop support engineer or technical support engineer.
  • extensive familiarity with networking and hardware.
  • familiarity with web services, operating systems, and API.
  • understanding of remote access programmes like TeamViewer.
  • the capacity to solve challenging hardware and software problems.
  • Excellent communication abilities.
  • a critical thinker.
  • strong interpersonal abilities.
Job Responsibilities
  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
  • Build a rapport with customers with clear and confident communication.
  • Focus on customer satisfaction and first-time-resolution.
  • Engage with the technical team to provide faster resolutions to technical issues.
  • Work closely with the technical content team to identify gaps in the help module.
  • Should be willing to work night shifts.
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What are the important dates & deadlines?

Application Deadline

Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.

Additional Information

Job Location(s)

India

Experience

Freshers / Experience

Salary

Best in industry

Job Type/Timing

Job Type: In Office Job Timing: Full Time

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