Technical Support Engineers
Technical Support Engineers
Zoho Corp (India )
Latest job opening in Zoho for Technical Support Engineers . Technical support engineers, sometimes referred to as IT support engineers, offer clients who are having desktop and IT-related problems direct technical assistance. In addition to regular IT assistance, their duties include installing new computers, fixing hardware problems, updating software, and troubleshooting network infrastructure.
To help our clients with all IT and technical-related difficulties, we are seeking to hire a qualified technical support engineer. Responding to report tickets and providing clients with on-site or remote assistance will be your responsibility. This could involve setting up software and hardware, identifying networking problems, updating software, and fixing IT problems.
Skills set Required for this Job :
- Possessing 0 to 3 years of work experience in a similar industry.
- Work experience in the Fin-tech industry would be an added benefit.
- Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
- Strong communication and interpersonal skills.
- Being self-motivated, driven by results, and capable of working independently with minimal supervision.
- Displaying excellent analytical and problem-solving abilities.
- Should be willing to work in night shift.
Job Responsibilities
- Respond to customer inquiries via phone/email/chat in a timely and professional manner.
- Provide step-by-step guidance to customers to resolve issues.
- Assist customers with the integration of the payment gateway into their websites or applications.
- Gather customer feedback and provide insights to the product management and development teams.
- Provide regular updates to management on support trends and customer satisfaction.
- Collaborate with the development team to understand product features and functionalities.
- Conduct system testing to replicate customer issues and identify solutions.
- Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
- Develop internal training materials to keep the support team updated on new features and changes.
Also Apply For This Jobs
- Direct apply for Data Scientist job at Canam Apply Quickly Best Opportunity
- SASÂ off campus drive 2024 for Systems Automation Engineer eligible Candidates apply Quickly
- FIS recruitment drive 2024 for Software Test Analyst eligible Candidates apply Quickly
- Mindfire Solutions off campus drive for freshers as Associate Software Engineer apply fast
- Optum recruitment drive 2024 for multiple positions eligible Candidates apply Quickly
- Latest job opening in Genpact | Management Trainee | Freshers job 2024
- Latest job opening in YASH Technologies | SAP Consultant | Freshers job 2024
- Amazon Bulk hiring 2024 for Associate, Quality Services role Don’t miss opportunity apply fast
- IBM hiring for multiple positions freshers and experienced candidates apply fast
- Genpact recruitment drive 2024 for Process Developer eligible Candidates apply Quickly
If an employer asks you to pay any kind of fee, please notify us immediately. Common Jobs does not charge any fee from the applicants and we do not allow other companies also to do so.
What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
India
Experience
0 to 3 years
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
