Technical Support Associate
Technical Support Associate
ZS ( Pune, India )
Latest job opening in ZS for Technical Support Associate .We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.
For the technical support role, we are seeking applicants who are highly proficient in interpersonal interactions and possess strong technical skills. Among their many responsibilities are troubleshooting technical problems, promptly responding to consumer comments, and assisting with the launch of new applications.
Skills set Required for this Job :
- degree in information technology or computer science.
- It is beneficial to have a certification in Cisco, Linux, or Microsoft.
- prior experience working in a related job or in tech assistance or desktop support.
- proficiency with Mac OS, Linux, and Windows.
- familiarity with help desk software and remote desktop applications.
- dexterity and proficiency in solving problems.
- Excellent interpersonal skills.
- Excellent verbal and writing communication.
Job Responsibilities
- Configure computer hardware and software, as well as troubleshoot related problems.
- Experience with Microsoft Active Directory, Wireless Networking (client side), MS Teams Telephony
- IOS, Samsung MDM configuration support
- Knowledge and experience with PC desktop support functions relative to domain connectivity.
- Installation and configuration of OS and business application software (i.e. MS Windows 10 / Office 365, Outlook, Internet Explorer, DLP, Backup tools, etc
- Technical Support tools / Imaging: VNC, VPN / SCCM
- MacBook configuration, support.
- Proficiency in VC / AV hardware configuration, troubleshooting and maintenance of board meeting rooms.
- Web conferencing applications support – zoom, skype, WebEx, MS Teams
- Experience in troubleshooting various forms of software problems (e.g. operating system and application programs)
- Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management;
- IT projects as assigned.
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
Pune, India
Experience
Freshers / Experience
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
