Zomato Urgent Referral For 2022-2026 Freshers Send Resume Now Full Time

We are seeking a gregarious customer service representative that can quickly, competently, and amiably answer our customers’ questions about our products. By handling complaints and product issues and communicating in a polished, upbeat manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to concurrently type call documentation, navigate computers, and listen to and converse with consumers. You’ll be able to quickly win over customers’ trust and faith.

A customer care representative answers questions from clients about a business’s goods and services. In order to deliver competent support, customer care representatives retain sufficient company and product expertise. another name for a customer care agent.

Responsibility

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Role overview :

• Role: Customer Delight Associate
• Experience: 0-2 years
• Locations: Gurugram & Hyderabad

Minimum Qualifications

• Excellent communication to connect clearly with customers.
• Sharp logic and quick thinking for real-time solutions.
• Strong ownership—see things through to the end.
• Fluency in regional languages: Malayalam, Tamil, Kannada, or Marathi.
• Dive into the core of customer happiness, making users feel valued and thrilled daily.