Hexaware 3 Biggest Hiring for freshers | Be the First to Apply Full Time NEW

Responsibilities

• Provide quality customer service by handling customer inquiries over voice channels.

• Interact with customers to resolve questions, issues, and complaints professionally.

• Use sales techniques where required to support sales/retention efforts or to meet process targets.

• Handle customer complaints and escalations, ensuring customer satisfaction.

• Process orders and requests accurately within organizational standards.

• Be disciplined and target-oriented, working toward defined quality and performance metrics.

This role often involves interaction with customers in international markets where English proficiency and service orientation are critical.

Key Skills and knowledge:

• Communication Skills

  • Excellent verbal communication in English (clear, professional, correct grammar).

   Customer-Centric Skills

  • Strong ability to understand and address customer needs.

  • Patience and problem-solving mindset when handling complaints.

  Sales & Order Processing (for certain job variants)

  • Basic sales techniques to support retention or upsell where relevant.

  • Ability to process orders quickly and accurately.

  Additional Skills

Qualification

• Educational Requirements

  • Graduate degree (any stream) or equivalent (in most cases).

  • Some listings also consider 12th pass candidates for voice roles, as long as communication skills are strong.

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