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PTC Associate Technical Support Representative Freshers with 0-1 years experience apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
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Job Description :
PTC is seeking a dynamic and client-focused Associate Technical Support Representative to join the Support Services organization located in Pune (India – Night Shift) and supporting customers across North Americas. This role is responsible for providing a seamless PTC experience to achieve our customer’s desired outcomes and accelerate customers’ success to go further than they thought possible.
The Technical Support Representative (TSR) team is responsible for delivering high-quality customer support and managing various internal administrative tasks. As professional service representatives, TSRs ensure efficient case resolution for PTC customers while fostering a positive and collaborative work environment within the Technical Support (TS) organization.
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Requirements:
- Bachelor’s degree in any discipline
- 0–1 year of experience in customer support or a related field (preferred)
- Proficiency in Windows at the user level, with basic administrative knowledge
- Excellent verbal and written communication skills for handling customer issues via phone and email
- Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues
- Solid technical writing skills, with the ability to document and share knowledge through article publishing
Responsibilities:
Customer Case Processing & Routing
- Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email.
- Route incoming customer calls to the appropriate technical support team or department.
- Escalate critical or urgent issues to Technical Support Management.
- Monitor and route ISO-related cases following low-rated customer satisfaction surveys.
Community Moderation
- Act as an online PTC Community Moderator, enforcing moderation guidelines and contributing to PTC’s online support strategy.
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