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0-1 years / 2024 Batch / 2025 Batch / 2026 Batch / Bangalore / BCA/MCA / BCS/BSC / BE/BTECH

Blitz off campus drive for Product Support Associate 0 – 1 years experience Full Time

Blitz off campus drive for Product Support Associate 0 – 1 years experience . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in  India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

About Company :

Blitz (also known by the domain blitznow.in) is an Indian last-mile logistics and quick-commerce platform built for Direct-to-Consumer (D2C) firms. Founded in 2020 by Mayank Varshney, Yash Sharma, and Gaurav Piyush, the company focuses on ultra-fast delivery timings that range from 60 minutes to next-day service.

Job Description :

A Product Support specialist provides technical support, troubleshoots complicated issues, and ensures that the company’s products give the best user experience. They serve as a liaison between users and Engineering/Product teams, resolving issues, creating documentation, and offering training. Key abilities include technical troubleshooting, customer service, SQL/API expertise, and analytical ability.

Product support is assistance provided to customers before to, during, and after purchasing a product. It includes installation, operation, maintenance, and issue solving. Support includes technical assistance, repairs, warranties, and software upgrades. It is available via phone, email, live chat, or online instructions.

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KEY RESPONSIBILITIES:

● Deliver comprehensive support to operations teams, ensuring smooth workflows.
● Collect and document customer/client feedback, providing actionable insights to enhance product quality
and satisfaction.
● Take ownership of customer/client issues end-to-end, ensuring timely resolution and proper escalation
when needed.
● Troubleshoot product and service issues in collaboration with relevant teams to identify and resolve root
causes.
● Consistently achieve or exceed SLAs, including response times, resolution times, and customer/client
satisfaction goals.

REQUIREMENTS:

● Bachelor’s degree in Computer Science, Computer Applications, or a related field is preferred.
● 0–1 year of internship or work experience in product or customer support is a plus.
● Availability to work from the office as required.
● Strong communication skills in both Hindi and English are mandatory.
● Exceptional attention to detail and ability to handle sensitive information securely.
● Understanding of SQL for querying and analyzing data is preferred.
● Strong problem-solving skills with a proactive approach to addressing customer/client or operational
concerns.
● Ability to manage multiple high-priority support requests efficiently.
● Knowledge of Excel or Google Sheets for data tracking and reporting.
● Understanding of system basics and troubleshooting concepts
● Willingness to work on weekends and national holidays as per roster timings.

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Job Overview

  • Date Posted:
  • Expiration date: May 21, 2026
  • Location: Bangalore
  • Job Title: Blitz off campus drive for Product Support Associate 0 – 1 years experience
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