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Virtusa Production support at Chennai 0-2 Years experience is required . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
Virtusa utilizes Artificial Intelligence (AI) technology for the purpose of conducting candidate pre-employment assessments. This AI may include both text-based and voice-based functionalities. The AI technology will have access to the data that you upload or provide during your interaction with the AI bot and will use such data solely for the purpose of performing assessment in accordance with Virtusa policies and practices. The AI is not used to substantially assist or replace discretionary employment decisions. Read our full employee privacy policy
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Job Description :
We are seeking a motivated and detail-oriented Support Function Specialist to join our team in Chennai. The ideal candidate will possess strong knowledge of APIs and will be responsible for providing technical support and assistance to our clients and internal teams. This role is crucial in ensuring seamless integration and functionality of our services.
Responsibilities:
- Provide technical support for API-related inquiries and issues.
- Assist in troubleshooting and resolving API integration problems.
- Collaborate with development teams to ensure API functionality meets client needs.
- Document support processes and maintain knowledge base articles.
- Participate in training sessions to enhance team knowledge on API usage.
- Monitor API performance and report any anomalies to the technical team.
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Mandatory Skills:
- Strong understanding of APIs and their functionalities.
- Basic knowledge of programming languages (e.g., Java, Python, or JavaScript).
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
Preferred Skills:
- Experience with API testing tools (e.g., Postman, Swagger).
- Familiarity with RESTful and SOAP web services.
- Knowledge of JSON and XML data formats.
- Ability to work collaboratively in a team environment.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 0-2 years of experience in a technical support role, preferably with a focus on APIs.
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