Dassault Systèmes Software Engineer – DevSecOps 0 to 3 years experiences candidates can apply Full Time NEW

Dassault Systèmes is a catalyst for human progress. Since 1981, the company has pioneered virtual worlds to improve real life for consumers, patients and citizens. With Dassault Systèmes’ 3DEXPERIENCE platform, 370,000 customers of all sizes, in all industries, can collaborate, imagine and create sustainable innovations that drive meaningful impact.

Job Description :

Within R&D DevSecOps, the Continuous Delivery team provides an internal development environment that enables Dassault Systèmes teams to build and deliver SaaS cloud solutions and AI-Powered Virtual Twin Experiences. We are seeking motivated engineers who combine strong technical fundamentals with a customer-success mindset, excel at resolving user issues within strict timelines, and can operate independently in a business-day extended hours dual-shift support model.

Role Description & Responsibilities

• Provide timely support to internal users via email, chat, and our internal ticketing system, addressing issues across the SDLC and CI/CD pipeline lifecycle.
• Diagnose and resolve user issues, including login/access problems, AI Coding assistant, environment provisioning, build failures, deployment errors, performance concerns, data issues, and tool configuration problems.
• Perform triage and resolution of known issues using established rule-sets, knowledge base articles, and standard operating procedures.
• Meet strict performance expectations for first response time, resolution time, ticket closure rate, and customer satisfaction (CSAT).
• Conduct thorough root cause analysis (RCA) for recurring or complex incidents and document findings clearly and comprehensively.
• Create and maintain high-quality knowledge base documentation for every known issue and RCA, using Generative AI, media-wiki, Mermaid diagrams / flowcharts, and ER diagrams as and when needed.
• Execute formal shift handover at the end of each shift, ensuring continuity for open issues and proper escalation of unresolved items.
• Escalate unresolved or critical issues to the next shift by raising a high-management alert with complete context and status updates.
• Escalate issues unresolved by 22:30 through same-day high-management alert and formal handover to the next business day morning shift.
• Collaborate with L2 teams like DevOps, Generative AI, Cyber-security, QA, and infrastructure teams to investigate and resolve complex issues — this is a core part of the role.
• Work independently during assigned shifts with minimal dependency on other team members, while remaining available for backup coverage as and when required.

Qualifications

• B.Tech / B.E. from a Tier-1 or Tier-2 reputed engineering college in Computer Science (CSE), Information Technology (IT), Artificial Intelligence (AI), Electronics & Communication (ECE), Electrical & Electronics (EEE), Mechanical Engineering, Electronics & Telecommunication (EXTC), Instrumentation, or a related field.
• 1–2 years of relevant experience (including internships or academic projects).
• Strong Linux/Unix CLI proficiency.
• Hands-on experience with shell scripting and Python scripting.
• Working knowledge of CI/CD tools, particularly Jenkins and GitLab CI
• Working knowledge of Generative and Agentic AI, GPT, LLM models and Prompt engineering
• Good understanding of containers and Kubernetes.
• Solid networking fundamentals.
• Strong root cause analysis (RCA) skills — ability to investigate issues systematically and identify underlying causes.
• Excellent problem-solving mindset with a focus on fast, accurate resolution under pressure.
• Strong written and verbal communication in English (mandatory); French language skills are a plus.
• Ability to create clear technical documentation using diagrams and structured formats.
• AWS certifications are preferred.

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