Deloitte new off camps drive 2026 for Associate Services Specialist Full Time NEW

Deloitte new off camps drive 2026 for Associate Services Specialist . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free 

ABOUT COMPANY

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.

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JOB DESCRIPTION

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

The team provides world-class and round the clock technical support for digital applications to clients and practitioners globally. We currently provide support for 20 priority digital applications which includes “Global Intela” and other global applications.

Responsibilities

• Customer handling skills – Call etiquettes
• · End to End ticket management
• · Basis ITIL concepts of Incident, problem & change management is must
• · Experience in managing voice & non-voice support (Calls, chats & email)
• · Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
• · Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
• · Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• · Process incoming service requests, incidents and change requests and formulate appropriate response
• · Manage multiple support mailboxes and respond to emails
• · Triage and troubleshoot issue(s) reported on all applications.
• · Report and record any new defects on all applications.
• · Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization

Qualifications

• ·Any Bachelor’s degree with knowledge of computer science, computer engineering, technical L1 trouble shooting (or) related field.
• 0–2 years’ experience
• Excellent Customer service (Phone / Chat / Emails)
• Excellent spoken English Language proficiency
• Proficient with MS-Office applications
• ServiceNow experience preferred
• Azure experience preferred
• Exposure to application support, ITIL framework etc.
• Excellent written & verbal skills
• Customer Service experience

The ideal candidate should:

• · Comfortable to work in 24*7 environment (rotating shift changes up to every month):
• · Have passion on technical knowledge learning and be a quick learner
• · Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
• · Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• · Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
• · Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
• · Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
• · Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
• · Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

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