Accenture Biggest Any Graduate Hiring Application Tech Support NEW

Company: Accenture
Job Role: Application Tech Support Practitioner
Job Category: IT Support / Service Desk
Job Type: Full-Time
Experience: 0–2 Years
Qualification: Any Graduate
Location: Bengaluru, Karnataka
Required Skills: Service Desk Management, Voice Support

About the Company

Accenture is a global professional services company specializing in technology, consulting, strategy, and business operations. It helps organizations modernize their systems, improve business processes, and adopt emerging technologies through digital transformation and IT services.

The company works with clients across various industries and offers career opportunities in software development, cloud computing, application support, cybersecurity, data, and other technology domains.

Role Overview

Accenture is hiring an Application Tech Support Practitioner to support clients who encounter technical issues with applications and IT systems. The selected candidate will communicate with users, understand their problems, troubleshoot common issues, and coordinate with relevant technical teams to ensure timely resolution.

This role is suitable for graduates and early-career candidates interested in IT support, service desk operations, customer assistance, and technical troubleshooting.

Job Description (Responsibilities)

• Handle incoming support calls and assist users with application-related technical issues.
• Understand reported problems, identify possible causes, and provide appropriate solutions.
• Create, update, and manage support tickets to track issues until resolution.
• Follow established service desk procedures and service management guidelines.
• Coordinate with internal teams to resolve complex or recurring technical problems.
• Keep users informed about the progress of their reported issues.
• Maintain accurate records of troubleshooting steps and resolutions.
• Contribute to improving support processes and overall service quality.
• Work collaboratively with team members to meet service-level expectations.
• Focus on delivering a positive user experience through professional communication.

Required Skills

• Understanding of Service Desk Management and voice-based technical support.
• Basic troubleshooting and problem-solving abilities.
• Good verbal communication and customer-handling skills.
• Ability to understand technical issues and explain solutions clearly.
• Familiarity with IT service management concepts and ITIL practices.
• Basic knowledge of ticketing tools such as ServiceNow or BMC Remedy.
• Ability to work effectively in a team and manage support requests systematically.

Eligibility Criteria

• Education: Graduate degree.
• Experience: 0–2 years.
• Location: Bengaluru, Karnataka.
• Employment Type: Full-time.
• Technical Requirements: Knowledge of service desk operations and voice support.

Who Should Apply?

This opportunity may be suitable for:

• Fresh graduates looking to begin a career in IT support.
• Candidates with up to two years of experience in service desk operations.
• Applicants with strong communication and troubleshooting skills.
• Candidates interested in application support, IT operations, and technical customer service.

Career Opportunities

This position can help candidates develop practical experience in IT service management, incident handling, troubleshooting, and client communication. With relevant experience and additional technical skills, professionals may explore future opportunities in application support, service desk administration, IT operations, or service management.

How to Apply

Interested candidates can search for the job using the job ID ATCI-4380568-S1722571 on Accenture’s official careers website.

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