Cognizant Graduate Hiring 2025 for Process Executive CX-Multi Channel Helpdesk Full Time

Cognizant Graduate Hiring 2025 for Process Executive CX-Multi Channel Helpdesk . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers

About Company :

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will play a crucial role in enhancing customer experience through various communication channels. With a focus on technical expertise in MS Excel you will support our clients by resolving inquiries efficiently. This role offers a rotational shift schedule and requires you to work from our office providing a collaborative environment to grow your skills.

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Join our dynamic team as a PE-Loan Originations specialist where you will play a crucial role in supporting loan processing and closing activities. With a focus on utilizing your MS Excel skills you will ensure efficient and accurate data management. This entry-level position offers an opportunity to grow within the financial sector working night shifts from our office location.

Role & Responsibility :

• Provide exceptional customer service by addressing inquiries through multiple channels ensuring a seamless experience.
• Utilize MS Excel to analyze and interpret data aiding in the resolution of customer issues.
• Collaborate with team members to develop solutions that enhance customer satisfaction and operational efficiency.
• Maintain accurate records of customer interactions and transactions ensuring data integrity.
• Assist in the development and implementation of helpdesk procedures and best practices.
• Monitor and respond to customer feedback identifying areas for improvement.
• Support marketing initiatives by leveraging domain skills in display advertising and email marketing.
• Participate in training sessions to stay updated on product knowledge and industry trends.
• Contribute to team meetings by sharing insights and suggesting process improvements.
• Ensure compliance with company policies and procedures while handling customer data.
• Engage with customers to understand their needs and provide tailored solutions.
• Track and report on helpdesk performance metrics identifying opportunities for enhancement.
• Foster a positive work environment by supporting colleagues and promoting teamwork.

Qualifications

• Demonstrate proficiency in MS Excel for data analysis and reporting.
• Possess knowledge of foreclosure claim filing and bankruptcy processes in mortgage loans.
• Exhibit strong analytical skills to interpret complex data sets.
• Show ability to work effectively in night shifts within an office environment.
• Display excellent communication skills for interaction with stakeholders.
• Have a keen eye for detail to ensure compliance and accuracy in servicing activities.
• Be adaptable to changing priorities and able to manage multiple tasks efficiently.

Certifications Required

• Microsoft Office Specialist: Excel Certification