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Cognizant Graduate Hiring Drive 2025 for Jr. Online Analyst . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers
About Company :
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Job Summary
To join our organization, we are looking for a Process Executive who is trustworthy and organized. Finding new business opportunities, creating weekly progress reports, keeping up with staff and external stakeholders, and promptly and courteously responding to all inquiries are among the duties of the process executive. You ought to be able to strengthen the organization’s weak points and contribute to its growth.
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All of an organization’s business processes are overseen by process executives. They handle the goals and expansion plans of the business. Process managers make sure that all inquiries are answered and that client connections are preserved. They also guarantee timely delivery of high-quality products.
Job Description:-
- Domain: ITES/BPO, KPO
- Designation: Process Executive – Voice
- Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)
Responsibilities
- Generating and following up with new business leads.
- Drawing up proposals and presenting them to prospective clients.
- Ensuring all processes are carried out in accordance with company regulations, as well as health and safety codes.
- Establishing and maintaining relationships with staff as well as external clients and vendors.
- Addressing any questions or queries promptly and politely.
- Monitoring staff and operations, and drawing up strategies to improve efficiency and reduce costs.
- Writing up sales and performance reports, and providing training and guidance to staff members.
- Assisting managers to develop incentives that improve performance.
- Attending workshops and events to expand skill set and professional networks.
Qualifications
- PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good communication skills
- Shifts: Rotational/ Flexibility to work in night shift
- Work location: Gurgaon – permanent work from office
- Shift: 24*7 Travel: Not required
- Certification: Required if Fresher
- • Excellent communication skills (written and verbal)
- • Ability to communicate correctly and clearly with all customers • Excellent documentation skills
- • Good comprehension skills ability to clearly understand and state the issues customers present
- • Ability to concentrate follow customers issues without distraction to resolution
- • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- • Work successfully in a team environment as well as independently
- • Ability to use a desktop computer system
- • Familiarity with Windows, Microsoft Office & Browsing Internet resources • Excellent typing skills
- • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- • Flexible with the working schedule; may be expected to work weekends, holidays and events
- • Ability to work overtime as required by business
- • Ability to approach problems logically and rationally
- • Action oriented and self-disciplined
- • Organized and detail-oriented
- • Resolving Technical complex queries,
- • escalation channel to drive solution of B2B queries,
- • detect and track App defects and inconsistencies,
- • drive continuous improvement through root cause identification and defect elimination
