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eClerx new off campus hiring for Analyst at Mumbai location any Graduate apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we’ve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
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Job Overview
We are looking to add to our talent pool an Analyst – International Voice with 0-3 years of experience. This role will be part of Customer Operations – Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.
The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.
Key Responsibilities
- Data enrichment/gap fill, adding attributes, standardization, normalization, and categorization of online and offline product data via research through different sources like internet, specific websites, database, etc.
- Data quality check and correction
- Data profiling and reporting (basic)
- Email communication with the client on request acknowledgment, project status and response on queries
- Help customers in enhancing their product data quality from the technical specification and description perspective
- Provide technical consulting to the customer category managers around the industry best practices of product data enhancement
Minimum Qualifications
- Bachelor’s Degree (Any Graduate)
- Good Understanding of tools and technology.
- Intermediate knowledge of MS Office/Internet.
- Ability to analyse information and evaluate results to choose the best solution and solve problems
- Good documentation skills
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