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Finally FIS hiring started Technical Support Representative Any graduate can apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply Accenture All Active Entry Level Jobs For All Batch Freshers
About Company :
With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.
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Job Description :
We are hiring a highly qualified and customer-focused Technical Support Representative to join our team. It would be your duty as a Technical Support Representative to give our clients outstanding technical support and assistance. You will apply your technical expertise and strong troubleshooting abilities to deliver timely and precise resolutions for client problems. The ideal applicant will be passionate about providing exceptional customer service and have good communication abilities.
Roles & Responsibilities
- Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues.
- Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
- Asks probing questions to gather relevant information on routine and complex calls.
- Uses effective listening skills to develop understanding of client questions or issues.
- Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
- Maintains passwords, data integrity and file system security for the desktop environment.
- May participate in development of information technology and infrastructure projects.• May have expertise in commonly used business applications.
- May handle phone and email assistance as well.
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices.
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Skills required
- Any graduation or Post Graduation in IT domain
- Sound technical knowledge in Identity and Access Management
- Good Communication skills (Can work on calls)
- Experience Range – 0 to 4 Years
