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Genpact biggest freshers drive 2025 Any graduate Can apply . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply Accenture All Active Entry Level Jobs For All Batch Freshers
About Company :
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
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Open position
- Process Developer-
- Process Associate
- Business Analyst, Python
Job Description
To keep an eye on and maintain our production processes, we are seeking to hire a seasoned process associate. As a process associate, you will be expected to maintain inventory and supplies, analyze current processes and offer recommendations for system upgrades, conduct routine equipment maintenance, guarantee product quality, and create process reports for the production manager.
Responsibilities
- Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
- Being able to communicate effectively both verbally and in writing.
- Able to sense other people’s emotions and provide the answer or support based on their needs.
- Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
- Easy adjust to changing scenarios regarding ways of working.
- Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
- Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
- Customer service through electronic channels.
- Projecting a positive image of the company and brand.
- Implementing changes using your creativity and focus on process improvement.
- Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
- Using time effectively and prioritize the daily tasks accordingly.
- Sharing with all team members any relevant knowledge obtained through customer interactions.
- Attending training sessions.
- Arranging working schedules with colleagues flexibly, according to business needs.
- Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
- Providing assistance to new colleagues whenever possible.
- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
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Minimum Qualifications
- Graduate; automotive or technical background is a plus.
- Excellent problem-solving and decision-making abilities.
- Ability to remain calm, empathetic, and patient under pressure.
- Proficiency in using call center software, CRM systems, and automotive service management tools.
- Good attention to detail and organizational skills.
- Flexibility to work in shifts and handle a high call volume.
- A passion for delivering excellent customer service, especially in the context of automotive services.
- Knowledge of automotive terminology, service procedures, and industry trends is an advantage.
Preferred Qualifications
- Proven customer service experience, preferably in the automotive industry.
- Excellent communication skills, both verbal and written.