HackerEarth Freshers Hiring 2025 Technical Support Associate For Freshers Full Time

HackerEarth Freshers Hiring 2025 Technical Support Associate For Freshers. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurugram and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Bengaluru location jobs 

About Company :

HackerEarth is the most comprehensive developer assessment software that helps companies to accurately measure the skills of developers during the recruiting process. More than 1000 companies across the globe use HackerEarth to improve the quality of their engineering hires and reduce the time spent by recruiters on screening candidates. Over the years, we have also built a thriving community of 4.5M+ developers that come to HackerEarth to participate in hackathons and coding challenges to assess their skills and compete in the community.

Job Overview

For the technical support role, we are seeking candidates with strong interpersonal skills in addition to technical expertise. Among their responsibilities are troubleshooting technical issues, promptly responding to customer feedback, and assisting with the launch of new applications.

Additionally, technical support officers must have excellent written and verbal communication skills because they must create written documentation and speak with customers directly.

Responsibilities

• Customer Issue Resolution: Respond promptly to user queries via email, chat, or any designated support channel. Investigate and troubleshoot platform issues and provide appropriate solutions or workarounds.
• Technical Troubleshooting: Understand how the platform functions and assist users in resolving basic technical issues.
• Ticket Management: Log and track customer issues via support tools. Ensure timely follow-ups and accurate updates. Escalate complex issues to relevant teams with proper context.
• Documentation and Reporting: Maintain internal knowledge base and contribute to documentation to reduce recurring queries. Share insights and trends with the team.
• Cross-functional Collaboration: Work closely with Content, Engineering, Product, and QA teams to resolve critical issues and improve support readiness.
• Shift & Schedule Management: Be available for rotational shifts as required. Follow a 6-day workweek with 1 rotational weekly off.

Key Skills (Must Have):

• Basic understanding of web applications, SaaS platforms, and assessment tools
• Good troubleshooting and problem-solving skills
• Clear and effective written and verbal communication
• Familiarity with CRMs/ticketing systems (preferred but not mandatory)

Other Skills:

• Time management
• Attention to detail
• Adaptability and learning agility
• Ability to work in shifts and under pressure
• Customer-first mindset