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Hexagon Off Campus Drive 2025 for Application Support Engineer. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based PAN India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply Accenture All Active Entry Level Jobs For All Batch Freshers
About Company :
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
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Job Description :
To improve corporate operations, application support engineers supervise the setup and upkeep of software programs. Installing updates, debugging, and enhancing software program performance are some of their responsibilities. They could operate as independent contractors or be hired by businesses.
To keep an eye on and preserve the effectiveness of our software applications, we are looking for a skilled application support engineer. Your responsibilities in this position will entail working with colleagues, successfully completing code migrations, and reporting to our senior software engineering team. Additionally, you will be expected to assist our clients with their IT needs.
Key Responsibilities
- • Read, analyze, performance related heap and thread dump files, in order to find the root cause of performance issue, to provide effective resolutions and workarounds.
• Ongoing maintenance, support and follow up on all assigned tickets.
• Collaborate cross-functionally with business users, project managers and other engineers to achieve elegant solutions.
• Provide recommendations for continuous improvement.
• Work alongside other team members, as well as L1, and L3 to elevate technology and consistently apply best practices.
• Attend scheduled meetings, and respond to internal and customer emails, phone calls, etc. as needed.
• Review Advanced Configuration Issues tickets assigned from level-1 support specialists.
• Suggest code/product enhancement.
• Define solutions and workarounds for customer cases.
• Code review for issues reported to define broken code.
• Effective and efficient Communication with customers.
• Work with level3 about their findings to define the next steps of handling the broken code.
• Define enhancement areas for product from code, and usability areas.
• Write knowledgebase articles.
• Contribute updating related procedures and processes.