Hexaware Technologies Customer Support Executive for freshers apply now Full Time NEW

Hexaware Technologies Customer Support Executive for freshers apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Mumbai, India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Hexaware Technologies is a global technology and business process services company with over 31,600 employees, known as Hexawarians, committed to driving digital transformation with speed and scale. With 58 offices across 28 countries, Hexaware empowers enterprises worldwide to innovate and grow. As a people-first organization, Hexaware fosters a culture of inclusivity, diversity, and continuous learning, creating a workplace that enables professional and personal growth. Join Hexaware in its mission to harness technology to transform lives and build a brighter digital future.

Job Description :

This is a full-time, on-site role located in Thane for a Customer Support Executive. The role involves addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing product or technical support. The Customer Support Executive will handle customer interactions through various channels, maintain accurate records of discussions, and work towards improving overall customer experience.

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We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Key Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

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Requirements:

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in Online Support and Technical Support
• Strong verbal and written communication skills
• Problem-solving skills and ability to work under pressure
• Ability to collaborate effectively in a team environment
• Flexibility to work in rotational shifts, if required
• Proficiency in relevant software systems is an advantage
• Prior experience in a customer service role is beneficial

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