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Iris Software App Support – Associate Engineer fresh graduates apply now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Check course section free
About Company :
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential.
With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.
Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.
Job Overview
We’re searching for an experienced Python developer to join our engineering team and assist us build dynamic software applications for our clients. In this position, you will be responsible for writing and testing scalable code, creating back-end components, and integrating user-facing parts in conjunction with front-end engineers.
Python developers are computer programmers who focus on building server-side web application logic. They are responsible for developing, debugging, and implementing application projects using the Python programming language. They also connect applications to third-party web services and assist front-end developers with app integration.
Principal Duties & Responsibilities
- Become proficient in core applications in the Advarra product suite, their points of integration, and what problems each product solves for a given customer. Share this knowledge with all other internal cross-functional teams as necessary
- Develop an understanding of customer processes and standard operating procedures
- Gain knowledge of clinical research workflows to support understanding and context of customer questions
- Provide support via e-mail, Chat, or ticket system to respond to inquiries and troubleshoot complex issues. These support issues could require multiple days to fully resolve.
- Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources
- Develop good working relationships and build trust with customers
- Demonstrate responsiveness and sense of urgency in all customer interactions
- Serve as internal escalation point for customer issues. Act as a customer advocate during these escalations, assigning specific action items to other team members as necessary to deliver timely resolutions
- Serve as a liaison between the customer and the Product teams to resolve issues
- Advocate for customers by tracking and communicating suggestions for software enhancements
- Stay current with application updates and explain new functionality to customers
- Perform other job-related duties as assigned
Education:
- High School diploma required
- Bachelor’s degree; or relevant experience requiredExperience:
- Previous experience within software industry or clinical research is preferred
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Knowledge, Skills, Abilities:
- Proficiency with MS Office (Word, Excel, and PowerPoint)
- Effective communication skills, including listening, writing, and speaking
- Strong time management skills and ability to effectively manage multiple priorities
- Strong analytical, problem-solving, and interpersonal skills
- Ability to work independently and integrate into a team environment
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