LTIMindtree Off Campus Hiring 2025 for Customer Support Engineer Full Time

LTIMindtree Off Campus Hiring 2025 for Customer Support Engineer. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurugram and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Hyderabad location jobs 

About Company :

Job Overview:

Customer service agents take orders, handle returns, assist customers with complaints and inquiries, and provide information about goods and services. They are occasionally perceived as playing a part in sales by assisting customers in understanding the product and responding to inquiries regarding their reservations.

To handle consumer complaints and questions, we are employing a customer service agent. Additionally, you will be required to handle orders, changes, and complaints through various channels of communication. You must have prior computer experience and the ability to maintain composure when customers are irate in order to succeed in this position.

Roles and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Basic Qualifications

• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.