Mr. Cooper off campus drive for Customer Service Associate freshers apply now Full Time

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

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Job Description :

A customer care representative answers questions from clients about a business’s goods and services. In order to deliver competent support, customer care representatives retain sufficient company and product expertise. another name for a customer care agent.

We are seeking a gregarious customer service representative that can quickly, competently, and amiably answer our customers’ questions about our products. By handling complaints and product issues and communicating in a polished, upbeat manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to concurrently type call documentation, navigate computers, and listen to and converse with consumers. You’ll be able to quickly win over customers’ trust and faith.

Responsibilities:

• Engage with customers via chat to address inquiries, concerns, and requests related to mortgage products, services, and account information.
• Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
• Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
• Ensure all chat interactions are handled professionally, efficiently, and in compliance with company policies and regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company’s CRM system.
• Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.

Requirements:

• High school diploma, GED, or suitable equivalent.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.

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