Key Responsibilities
- Deliver application support for the SHL Assessment Platform, with a focus on the AMS region.
- Take ownership of customer-reported issues and see them through to resolution.
- Document bugs, improvements, and enhancements within an Agile software development framework.
- Collaborate with Development, QA, Commercial, Client-Support, and leadership teams to support, automate, and streamline processes.
Essential:
- Strong troubleshooting and solution finding abilities.
- Know-how in relational databases like MSSQL/MySQL.
- Excellent communication for interacting with global teams and clients.
Desirable:
- Experience with cloud-based platforms and web services.
- Knowledge of scripting languages (e.g., Python, PowerShell).
- Familiarity with Agile project management and CI/CD processes.