Sutherland direct hiring for Associate Customer service Full Time

Direct test hiring in Sutherland Customer Support Associate Freshers Eligible . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in , India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below.

About Company :

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Job Description :

Consultant is responsible for delivering outstanding customer experience via calls to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

A customer service representative answers questions from clients about a business’s goods and services. To deliver effective service, customer service representatives keep up-to-date knowledge of the business and its products. Another name for this position is customer service representative.

Roles and Responsibilities:

• Resolving requests/inquiries made by customers via calls
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage