Sutherland Direct test hiring for freshers as Associate Apply now Full Time

Sutherland Direct test hiring for freshers as Associate Apply now. This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company :

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

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Job Description :

The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.

A customer service representative answers questions from clients about a business’s goods and services. To deliver effective service, customer service representatives keep up-to-date knowledge of the business and its products. Another name for this position is customer service representative.

Roles and Responsibilities:

• Resolving customer requests and inquiries via email, chat, or social media
• Achieving contact center performance metrics and service level agreements (SLAs)
• Adhering to non-disclosure agreements and data security policies
• Completing all required upskilling and e-learning courses for each program
• Attending coaching sessions and implementing feedback received
• Maintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkage

Qualifications:

Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.

Additional Skills Required:

• Excellent verbal and written English communication skills
• Good analytical and typing skills
• Flexibility to work in shifts, including night shifts
• Candidates must reside within a 25 km radius of our office