Sutherland Graduate Hiring Drive 2025 for Customer Support Associate Mumbai  Full Time

Sutherland Graduate Hiring Drive 2025 for Customer Support Associate Mumbai  . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Mumbai, India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply  All Trainee Active Jobs For Freshers

About Company :

Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach.

Job Description :

We are seeking an extroverted customer service representative who can quickly, effectively, and amiably answer our customers’ questions about our products. By resolving complaints and product issues and communicating in a courteous, professional manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to simultaneously type call documentation, navigate computers, and listen to and speak with customers. You’ll be able to quickly win over customers’ trust and confidence.

A customer service representative answers questions from clients about a business’s goods and services. To deliver effective service, customer service representatives keep up-to-date knowledge of the business and its products. Another name for this position is customer service representative.

Roles and Responsibilities:

• Be the primary point of contact for our Business-to-Business customers through Chat and email.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.