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Zomato Urgent Referral For 2022-2026 Freshers Send Resume Now . This is a great opportunity for freshers and early-career professionals looking to kickstart their journey in a global IT services company. The position is based in Gurgaon / India and eligible candidates are encouraged to apply online at the earliest. The detailed eligibility criteria and application process are given below. Also Apply All Active Superset Hiring For Freshers
About Company :
Zomato is an Indian online food ordering and delivery service owned by Eternal Limited. Created in 2008 by Deepinder Goyal and Pankaj Chaddah, it began as a restaurant aggregator, providing menu information, user reviews, and recommendations, and expanding to more than 20 countries.
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Job Description :
We are seeking a gregarious customer service representative that can quickly, competently, and amiably answer our customers’ questions about our products. By handling complaints and product issues and communicating in a polished, upbeat manner, the customer service representative will play a crucial role in keeping customers. You will use your multitasking abilities to concurrently type call documentation, navigate computers, and listen to and converse with consumers. You’ll be able to quickly win over customers’ trust and faith.
A customer care representative answers questions from clients about a business’s goods and services. In order to deliver competent support, customer care representatives retain sufficient company and product expertise. another name for a customer care agent.
Responsibility
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Role overview :
- Role: Customer Delight Associate
- Experience: 0-2 years
- Locations: Gurugram & Hyderabad
Minimum Qualifications
- Strong communication skills to confidently and clearly engage with customers
- Logical thinking and presence of mind to handle situations on the spot
- High ownership mindset, you take responsibility until resolution
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