Systems Engineer
Systems Engineer
Catchpoint (BENGALURU, KARNATAKA, India )
Latest job opening in Catchpoint for Systems Engineer . Our organisation is expanding and we are seeking a proficient systems engineer to assist us in extending our computing infrastructure. A network of computers, comprising hardware, software, and system architecture, must be designed, assembled, and maintained by a team of IT specialists under the direction of the systems engineer.
The SE will be responsible of maintaining the uptime and availability of Catchpoint Global Infrastructure across multiple third-party datacenters & Cloud providers. They will be leading the efforts to monitor, investigate, diagnose, troubleshoot, and fix application, server, network, and infrastructure problems and escalating to L2 engineers keeping SLAs and OLAs in mind. Work closely with Operations Managers, Technical services teams, internal partners, and external customers.
Skills set Required for this Job :
- BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate.
- Experience 0-6 months.
- Certification in Linux preferred.
- Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
- Basic understanding of Bash/Shell Scripting, Web Server.
- Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
- Good to have Linux virtualization knowledge(KVM).
- Ready to work in a 24|5 rotational shifts.
Job Responsibilities
- Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
- Perform OS/application upgrades and server migrations to new environment.
- Accept & registers incidents from the Support team.
- Classify incidents according to the specified options/categories.
- Execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
- Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
- Escalate to the appropriate next level or management when thresholds are violated.
- Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
- Excellent written and oral communication skills required; special focus on customer/client interaction a must.
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What are the important dates & deadlines?
Application Deadline
Although they did not provide a deadline for application submission, attempt to apply as soon as you can to gain priority.
Additional Information
Job Location(s)
BENGALURU, KARNATAKA, India
Experience
0-6 months.
Salary
Best in industry
Job Type/Timing
Job Type: In Office Job Timing: Full Time
